Returns & Exchanges Policy

Wrong Items

If the wrong item(s) was somehow shipped to you, please contact our clinic immediately and let us know! We will refund you all shipping costs and make sure you get the correct product(s).


While we would love to offer a satisfaction guarantee on all of our products, unfortunately we cannot. These are skincare products, and as such personal preference needs to be taken into consideration. If you are unhappy with a product due to personal preference, it will not be considered for return/exchange. Please don’t hesitate to call or e-mail us if you are dissatisfied with a product.

Adverse Reactions

If you experienced an adverse allergic reaction/sensitivity to a product purchased from our store, please call us immediately at 1-888-520-2929!

Ingredient lists are provided in each product description, so please advise them if you have a known allergy or sensitivity. If you have any questions about ingredients or directions for use, please call the clinic. Please be aware that all of the products sold on our site are medical grade skin care products, and are to be used properly and under the guide of a physician. We are always happy to talk with you over the phone or see you in person if you have any questions and concerns, and we always recommend you come in for a free consultation before you begin using a new skincare product.

Damaged Products

We do not take responsibility for items damaged via the shipping process. If your product(s) has a broken/tampered seal, please do not use and contact us immediately.

Incorrect Shipping Address Fees

Please double check the shipping address before you complete your order. Providing the incorrect postal code, company name, or missing apartment/suite number can result in shipping delays. All packages returned to us because of incorrect or incomplete shipping address will be charged additional shipping charges when product is reshipped. Additional fees for address correction or address change also apply.